Frequently Asked Questions

Before you contact us, please browse through these Frequently Asked Questions (FAQ) to see if your question is listed below.

Can I print additional copies of my Statement of Credit?
Yes. But all duplicates will be marked as "DUPLICATE".

I don’t have a credit card or don’t feel comfortable using my credit card online. How can I pay for a course?
Please call us for assistance.

How do I know what questions I missed on a test?
All incorrectly answered questions will be displayed.

What happens if I fail a test?
We urge you to review all the course material and focus on those questions that you marked incorrectly. You may take the test again at no additional charge until you pass.

Can I receive continuing education credits for your courses in my state?
Although the majority of our courses are accepted for continuing education credit in all states, it is ultimately your responsibility to find out whether our courses will be acceptable for continuing education credits in your state. If you have questions, we recommend that you contact your state board.

If my state board requires that my continuing education courses be submitted, will you send my records to the state board of or will I have to do it?
You are responsible for all interactions with your state board.

Where do I get the Adobe Acrobat PDF reader?
The current link to the Adobe Acrobat PDF reader is http://www.adobe.com/products/acrobat/readermain.html.